Freshdesk is enterprise-class helpdesk software. But how do you raise a support ticket about Freshdesk, rather than just in Freshdesk?
Freshdesk is SAAS helpdesk software from Freshworks. It operates on a freemium model, with a free basic package and several paid tiers charged monthly based on the number of support 'agents'.
The software offers a comprehensive suite of features, including automation and an app 'marketplace'. Freshdesk is used by more than 150,000 businesses, from small businesses through to enterprises including DHL and HP.