Freshdesk is SAAS helpdesk software from Freshworks. It operates on a freemium model, with a free basic package and several paid tiers charged monthly based on the number of support 'agents'.

The software offers a comprehensive suite of features, including automation and an app 'marketplace'. Freshdesk is used by more than 150,000 businesses, from small businesses through to enterprises including DHL and HP.

22 February 2020
How to raise a Freshdesk support ticket... about Freshdesk

Freshdesk is enterprise-class helpdesk software. But how do you raise a support ticket about Freshdesk, rather than just in Freshdesk?

James Clark
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